Effective Date: 19/01/2026
Welcome to EastEndTrip (referred to as “We,” “Us,” or “Our”). By accessing or using our platform, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, you must discontinue the use of this website immediately.
1. Nature of Our Platform
Our website operates as a:
- Travel search and comparison engine
- Affiliate platform
- Traffic referral service
We help users discover competitive travel deals offered by independent third-party suppliers, including:
- Airlines
- Train and bus operators
- Hotels and accommodation providers
- Car rental companies
- Travel aggregators and booking engines
- Travel insurance providers
- Activity and attraction partners
- Telecom/eSIM partners
- Any other providers listed via affiliate systems
We do not sell travel products directly and do not collect payments for any bookings.
Once you click on a deal or proceed to checkout through our platform, you are redirected to a third-party supplier or booking platform, where the final purchase is completed.
2. No Direct Service or Contractual Obligation
By using our website, you acknowledge and agree that:
- We do not issue tickets or vouchers
- We do not confirm bookings
- We do not manage cancellations or amendments
- We do not process refunds
- We do not control pricing, fare rules, seat availability, schedule changes, delays, cancellations, or any operational decisions
- We do not have access to booking records, confirmation details, payment data, or reservation status
Any transaction you make is exclusively between you and the third-party supplier. Your rights, obligations, refund conditions, travel rules, booking policies, and legal terms are governed solely by the supplier with whom you completed your booking.
3. Third-Party Responsibility
We rely on affiliate data feeds and supplier systems. All travel services, service quality, ticket issuance, payment processing, delivery issues, cancellations, refunds, rescheduling, compensations, and on-ground operational support are exclusively the responsibility of the supplier.
We cannot be held liable for:
- Cancellation of a ticket, order, or service
- Denial of refund or partial refund
- Supplier penalties, fees, or service charges
- Service modification or non-availability
- Delayed or denied boarding
- Inaccurate representation by a supplier
- Equipment failures (aircraft, bus, car, hotel, telecom, etc.)
- Force majeure events (no-show, operational disruptions, weather, government orders, etc.)
- Supplier negligence or misconduct
- Booking losses due to supplier bankruptcy, shutdown, suspension, or operational issues
Your disputes, claims, refund requests, or compensation claims must be made directly with the supplier.
4. Accuracy of Information
We always attempt to publish accurate and updated pricing, itineraries, availability, and destination information. However:
- Travel pricing is dynamic
- Currency conversions vary
- Availability may change quickly
- Supplier feeds may update after redirection
We cannot guarantee real-time accuracy, nor do we guarantee:
- Price availability at the moment of booking
- Price errors from suppliers
- Uninterrupted web access
- Accuracy of descriptions, images, policies, or facilities shown
- Last-minute fare or room changes
- Promotional validity or offer terms
Final pricing, terms, inclusions, exclusions, penalties, and refund rules are defined only on the supplier website at the time of checkout.
5. Payment Processing
All payments are made directly to third-party suppliers or booking engines, not to us. We do not:
- Store card or banking information
- Collect fees for travel services
- Handle EMI, refunds, or settlements
- Control payment gateways or merchant accounts
We are not responsible for:
- Payment failures
- Duplicate payment issues
- Refund processing delays
- Disputed charges or chargebacks
- Banking or card settlement timelines
Such issues must be addressed with:
- The supplier where you transacted, or
- Your bank or payment provider
6. Liability Limitation
To the fullest extent permitted by law, we shall not be liable for:
- Financial losses
- Booking delays or disruptions
- Force majeure events
- Fraud by suppliers or agents
- Data inaccuracies
- Travel dissatisfaction or quality issues
- Visa or immigration refusal
- Theft, cancellations, medical emergencies, missed flights, missed hotel check-in, lost baggage, etc.
- Damages resulting from reliance on published travel data
Travel is inherently subject to risks; we do not insure you against travel interruptions or operational failures.
You are responsible for purchasing travel insurance from an authorized provider if necessary.
7. User Responsibilities
By using this website, you agree to:
- Read supplier terms, fare rules, refund rules, baggage rules, and cancellation policies before booking
- Verify accuracy of personal information before completing a transaction
- Follow immigration, documentation, and health requirements imposed by authorities or carriers
- Ensure compliance with visa conditions, check-in rules, and travel regulations
- Avoid misuse, fraud, or illegal activities on our platform
- Avoid scraping, hacking, or tampering with our systems
We reserve the right to restrict access to users suspected of fraudulent or abusive behavior.
8. Affiliate Disclosure
Some links, buttons, banners, and search results on our platform may contain affiliate identifiers.
When you complete a booking through our partner:
We may earn a commission or referral fee at no extra cost to you.
This monetization model does not influence price, availability, booking rules, or refund eligibility.
Commission is independent of your booking dispute or refund outcome.
9. Intellectual Property Rights
All graphics, branding, text, UI, search logic, design, written content, and trademarks on this platform are proprietary.
You must not:
- Copy content
- Reverse engineer our platform
- Reproduce pricing or feeds
- Use our content for commercial purposes without permission
- Publish inaccurate or misleading representations of our platform
10. Platform Availability
We make reasonable efforts to keep our platform functional. However, we do not guarantee:
- Uninterrupted access
- Absence of bugs or system downtime
- Zero latency or outage events
- Continuous price updates
Maintenance and system outages may affect accessibility.
11. Indemnification
You agree to indemnify and hold harmless our platform and its owners from:
- Legal disputes
- Penalties
- Refund claims
- Travel damages or losses
- Content misuse
- Contractual disputes with suppliers
- Chargeback liabilities
This indemnification extends to third-party litigation arising from your independent dealings with suppliers.
12. Governing Law
These Terms and Conditions shall be interpreted and governed as per the applicable jurisdiction where our platform is legally registered. Any disputes arising from the use of this website shall be resolved under the laws of that jurisdiction.
13. Modifications to Terms
We may modify these Terms & Conditions at any time without prior notice. The updated version will be available on this page with a new effective date.
Continued use of our platform after such changes constitutes your acceptance of the updated terms.
14. Contact Information
For inquiries about these Terms & Conditions, please contact:
📩 web@eastendtrip.com